Customer Service

The service we will offer you.

Information and advice in a polite, professional and confidential manner.

Treatment offered will be appropriate, effective and carried out to a high standard with skill and attention based on your decision.

We maintain the highest cross-infection standards at all times.

Patients will always be informed of estimated costs of treatments and will be advised of the terms under which they are being treated.

Your dentists pride themselves on keeping their skills up to date and this will be reflected in the choices of treatments available to you.

Allow patients to be seen within one working day for emergency treatment.

We aim to see patients within 15 minutes of their appointment time. We always try to be punctual, however if a delay occurs, we will tell you why and offer you an apology.

Should you be disatisfied with any aspect of the practice, or our service, we have a standard complaints procedure, please contact the practice manager for details.